Support

Glasshouse is made by one person. Email me and you will get a reply from that person.

hello@glasshousefocus.com

I usually reply within a few days. If something is broken, send the message from inside the app, using Settings, then Get in touch. It fills in your app version and device automatically, which is most of what I need to work out what happened.

A few things people ask

My timer stopped.

By default the timer only runs while Glasshouse is open and on screen, so leaving the app or locking the phone pauses it. Nothing is lost. The clock stops until you come back. You can turn that off in Settings if you would rather it kept running.

I got a plant I already have.

That is intended, and you can switch it off. In Settings, species can be set to arrive only once until a tier is fully collected. With repeats allowed, each one is its own specimen, with its own pot, date and card.

I got a new phone and my collection is gone.

Your collection is held on the phone itself, which is what lets the app work without an account, and it means the plants do not follow you to a new device. Your unlock does: open Settings, then Restore a purchase, using the same Apple ID you bought with. I would like to fix the rest, and if this has happened to you, email me so I know how much it matters.

I paid and it is asking me to pay again.

Open Settings, then Restore a purchase. Use the same Apple ID you bought with. If that does not work, email me.

Nothing grew when my session finished.

A session grows a plant only if you finish it. If you ended it early, nothing grows, and nothing you have already collected is affected.

Privacy

The privacy policy is here. It is short, because there is very little to say.